Professional·Quality·All-round
Professional team to provide you with a full range of quality services
We improve service response speed and efficiency, cut expenditures and reduce costs for customers, and also allow companies to pay more attention to their core business, saving time, labor and money for customers
Service Content
Build a complete line within the company so that resources within the company can be shared
-Smooth and stable information channel
-Reliable safety protection
-Reassured information system back line
The server can unify all data and centralize the resource permissions of different departments and employees on the network
service items
Bronze Service
￥9.99
monthly
5*9 hour service, establishment of emergency measures within 4 hours, on-site fault diagnosis, etc.
Details drop down
- Provide customers with 5*9 hours of hardware equipment monitoring and response services
- Engineers respond to on-site service on the second working day
- Remote monitoring and alarm of hardware equipment status
- Equipment/spare parts coordination and dispatch
- Vendor service coordination and communication
- On-site hardware fault diagnosis
- Quarterly hardware health check
5*9 hardware status monitoring
Respond to failures within 4 hours and determine failure/service recovery measures
5*9*NBD server and network hardware on-site support
5*9 technical experts on standby
5*9NBD PC field support
5*9 technical experts on standby
Silver Service
￥49.99
monthly
Engineers quickly arrive on site for service, some spare parts and machine management, and regular testing and updates…
Details drop down
- Provide customers with 5*9 hours of hardware equipment monitoring and response services
- Engineer 5*9 hours response, fast on-site service
- Selective machine/spare parts service
- Remote monitoring and alarm of hardware equipment status
- Equipment/spare parts coordination and dispatch
- Vendor service coordination and communication
- On-site hardware fault diagnosis
- Standby/spare parts replacement and testing
- Quarterly hardware health check
- Part of the machine/spare parts management
- Regular testing and updating of spare parts
5*9 hardware status monitoring
Respond to failures within 4 hours and determine failure/service recovery measures
5*9*4 server and network hardware on-site support
5*9 technical experts on standby
S1 level issues arrive at the customer site with spare parts within 4 hours for processing
5*9*4 PC field support
5*9 technical experts on standby
5*9*4 The server and network hardware backup machine/spare parts in the contract arrive at the customer site
5*9*4 PC hardware backup machine/spare parts in the contract arrive at the failure site
best service
￥99.99
monthly
7*24*4 hours hardware equipment monitoring and quick response services, 7*24 hours hardware equipment monitoring and quick response services, etc.
Details drop down
Provide customers with 24/7 hardware equipment monitoring and quick response services
Engineers respond 7*24 hours a day, and quickly arrive on site for service
Exclusive backup/spare parts service for key equipment
Remote monitoring and alarm of hardware equipment status
Equipment/spare parts coordination and dispatch
Vendor service coordination and communication
On-site hardware fault diagnosis
Standby/spare parts replacement and testing
Quarterly hardware health check
Exclusive spare machine/spare parts management for key equipment
Regular testing and updating of spare parts
-7*24 hardware status monitoring
Respond to failures within 4 hours and determine failure/service recovery measures
7*24*4 server and network hardware on-site support
7*24 technical experts on standby
S1 level issues arrive at the customer site with spare parts within 4 hours for processing
7*24*4 PC field support
7*12 technical experts on standby
S1 level issues arrive at the customer site with spare parts within 4 hours for processing
7*24*4 The server and network hardware backup machine/spare parts in the contract arrive at the customer site
7*12*4 PC hardware backup machine/spare parts in the contract arrive at the fault site